Pause & silence

Sometimes you need alerts to stop temporarily — maintenance window, holiday freeze, false-positive storm. mngd has two independent controls: an org-wide pause for admins and a per-user silence for users on transparency DMs.

Org-wide pause (admins)

Pauses every Slack post for the org until a chosen timestamp — channel posts, fleet digests, per-device DMs, the lot.

Where: Settings → Notifications → Org defaults → Alerts paused until.

Pick a date/time and save. Until that timestamp passes, every Slack delivery short-circuits at postOrgSlack and skips. No retry queue — alerts that would have fired during the pause window aren’t backfilled.

Two convenient ways to pause from inside Slack:

Every alert mngd sends includes a context footer with Pause 1 hour and Pause 24 hours links. Click either to set the org pause window without opening the portal. Anyone in the channel can click — there are no permission checks on the link, by design. (If that worries you, route alerts to a private admin channel.)

To unpause early, clear the timestamp on the same settings page.

Per-user silence on transparency DMs

The silent-install transparency DM fires when an Installomator auto-update completes on a user’s Mac — it’s the “we just patched X on your machine without prompting you” notification.

Some users want this. Some find it noisy. Two ways to silence:

• Inline button — every transparency DM has a Silence Auto Patch Notifications button. Click it once. The user prefs row gets silent_install_alerts_enabled = false and no further transparency DMs land for that user.
• mngd Mac app — the same toggle lives in the app’s Preferences pane.

This does not affect the per-device summary DM (the user’s once-per-window patch summary) — that’s controlled by the layout section toggles, not this preference.

What pause + silence don’t affect

• Channel post webhooks — if you have a legacy Incoming Webhook configured, the pause check still applies. But the channel routing
  • wording overrides only apply to bot-token delivery; webhooks fire to whatever channel the URL is bound to.
• Email / Teams / Discord — pause + silence are Slack-only controls today. Email digests honour the org’s quiet-hours config on the same settings tab.

When in doubt

If you can’t tell whether you’re paused or silenced, the easiest check is the Alerts paused until field on the settings page — empty means active, populated means paused. Per-user silence is visible to users in their Mac app preferences, not from the portal.